Privacy Policy

This Privacy Policy explains how X-ZELL handles information submitted through this product website.

Who is responsible
X-ZELL, Inc. ("X-ZELL") is the controller of the personal data collected through this website. International Diagnostics Co., Ltd. (ITD), Bangkok, is X-ZELL's processor for order fulfilment.

Information we collect
When you submit an enquiry, X-ZELL may collect your name, organisation, country, work email, optional phone number, interest area, message, consent confirmation, and technical information needed to operate and secure the website.

How we use information
We use enquiry information to respond to product, documentation, quotation, distributor, OEM, regulatory, and general requests; route enquiries internally; maintain enquiry records; improve website reliability; and protect the service from misuse.

Sharing and retention
Information may be shared with relevant X-ZELL personnel or service providers supporting hosting, enquiry management, and business operations. X-ZELL does not publish enquiry information on this website. Records are retained only as needed for legitimate business, legal, quality, and regulatory-aware purposes.

Where your data is processed
If you visit from the EU, we handle your data under the EU General Data Protection Regulation (GDPR). We process your data in Thailand, under Thailand's Personal Data Protection Act (PDPA). The website and its data are hosted on a server in Singapore.

Your choices
To request access, correction, or deletion of submitted enquiry information, contact X-ZELL at info@x-zell.com. Some records may need to be retained where required for legitimate business or compliance reasons.

Product and regulatory enquiries
Do not submit patient-identifiable health information through this website. Product availability, regulatory status, and intended use may vary by market.