How X-ZELL handles product website enquiries and visitor information.
No-obligation enquiry · Typical response within one business day
This Privacy Policy explains how X-ZELL handles information submitted through this product website. It is intended as practical website guidance and should be reviewed by counsel for market-specific legal requirements.
Information we collect
When you submit an enquiry, X-ZELL may collect your name, organisation, country, work email, optional phone number, interest area, message, consent confirmation, and technical information needed to operate and secure the website.
How we use information
We use enquiry information to respond to product, documentation, quotation, distributor, OEM, regulatory, and general requests; route enquiries internally; maintain enquiry records; improve website reliability; and protect the service from misuse.
Sharing and retention
Information may be shared with relevant X-ZELL personnel or service providers supporting hosting, enquiry management, and business operations. X-ZELL does not publish enquiry information on this website. Records are retained only as needed for legitimate business, legal, quality, and regulatory-aware purposes.
Your choices
To request access, correction, or deletion of submitted enquiry information, contact X-ZELL at info@x-zell.com. Some records may need to be retained where required for legitimate business or compliance reasons.
Product and regulatory enquiries
Do not submit patient-identifiable health information through this website. Product availability, regulatory status, and intended use may vary by market.
Regulatory note: X-ZELL's Cryosuite platform, Cryophore™ multiplex panels, and reagents are CE-marked under the EU In Vitro Diagnostic Regulation (IVDR).
Use the request form and X-ZELL will route your enquiry to the appropriate team.
